The Bihar Lok Shikayat Nivaran Adhiniyam was enacted across the state on June 5, 2016, with the purpose of resolving common complaints within a specified timeframe. This legislation aimed to address grievances promptly and ensure citizens' rights to hearing, resolution, and notification within 60 working days.
The distinctive feature of this law is its provision for applicants to have their complaints heard, resolved, and be informed of the decision within the specified 60-day period. Upon filing a complaint, individuals are promptly provided with a complaint registration number and a date for the hearing where they can present their concerns directly to the concerned government official. Additionally, the decision is communicated to facilitate the appeal process in case of dissatisfaction.
The types of complaints that can be registered under this law encompass issues related to availing benefits from state-run schemes, programs, or services, delays or failures in receiving entitled benefits, or instances of negligence by public servants regarding state policies. A comprehensive list of issues eligible for complaint registration is available at Lok Shikayat reception centers and the website.
Any citizen or group of citizens can file a complaint, and these complaints are filed free of cost. The process of registering a complaint can be done by visiting the Lok Shikayat reception counters at subdivisions, districts, or the state headquarters, through the online portal, helpline number, email, or by post. Information and facilitation centers are also set up to assist in filing complaints and providing additional information.
Over the past year, more than 1.5 lakh individuals have resolved their issues related to drinking water, sanitation, toilet construction, housing schemes, ration distribution, electricity, encroachment, land surveying, education, healthcare, and other welfare programs through this legislation.
Should you wish to benefit from state schemes, programs, or services or have a grievance related to them, do not hesitate to file a complaint. Take advantage of this transparent, accountable, effective, and citizen-centric system to seek resolution and ensure your rights are upheld.
Here's a step-by-step guide for filing a complaint under the Bihar Lok Shikayat Nivaran Adhiniyam:
- Visit the Official Portal: Go to the official website dedicated to Bihar Lok Shikayat Nivaran Adhiniyam. The portal is बिहार लोक शिकायत निवारण अधिकार अधिनियम (bihar.gov.in)
- Select Complaint Category: Choose the category that best fits your complaint. The portal generally has different sections or categories based on the nature of the issue. For instance, it could be related to public services, schemes, or policy violations.
- Register/Login: If it's your first time, you might need to register on the portal using your details. For subsequent visits, you can log in using your credentials.
- File Complaint: Once logged in, there will be an option to file a complaint. Click on it and fill in the necessary details related to your grievance. Ensure to provide accurate information for effective resolution.
- Submit Supporting Documents: If there are any supporting documents or evidence related to your complaint, upload them as attachments. This helps authorities understand and resolve the issue better.
- Review and Submit: Review all the details you've entered and verify their accuracy. After ensuring everything is correct, submit your complaint.
- Track Complaint Status: After submission, you'll receive a complaint number or reference ID. Use this to track the status of your complaint through the portal. The system will update you on its progress.
- Follow-Up and Feedback: Keep an eye on the progress of your complaint. There might be follow-up actions required from your end or responses sought by the authorities. Additionally, some platforms offer feedback options for users to rate the resolution process.
- Alternate Methods: Apart from the online portal, complaints can also be lodged via the local complaint reception centers established at sub-district, district, or state headquarters. Other means include toll-free helpline numbers, email (info-lokshikayat-bih@gov.in), or postal mail.
Assistance Centers: Information and assistance centers are available to help individuals in filing complaints and providing other necessary information related to the process.
Remember, providing accurate and detailed information in your complaint is crucial for effective resolution. Additionally, stay updated with any notifications or responses regarding your complaint through the provided channels.
